Street lighting - frequently asked questions
Frequently asked questions for street lighting
Question | Answer |
What should I do if I want to report a street lighting fault? | A 24 hour free phone number is available for the reporting of street lighting faults and emergencies - 0800 068 4145 |
What information would assist in the identification of the fault? | Road name; the column reference number (which is painted on its side); the name or number of the property the columns is positioned outside of; any further information on the type of fault. This information will greatly assist in the identification of a fault and speed up the repair process. |
What should be reported as an emergency fault? | Any fault that could cause danger to a member of the public should be reported as an emergency fault Examples of emergency faults are:
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Is the county council responsible for all street lights? | No, generally only lights on the adopted highway are maintained by the county council although district, town or parish councils can (and do) own some lights on the highway. Lights on private roads, public areas and unfinished developments are owned by the landlord and they remain responsible for the repair and maintenance of such equipment. |
Are car park lights maintained by the county council? | Lights in car parks are not on the adopted highway and any faults on such units should be reported to whoever owns the car park, usually the same body that sets and collects the parking fees. |
Who repairs traffic signs or bollards? | Illuminated traffic signs and bollards are maintained by the same contractor as Street Lighting, any faults can be reported on the 0800 068 4145 number. Non-illuminated signs are maintained by a separate process and should be reported using 01305 221000. |
How long will it take to repair my light? | Emergencies are attended and made safe within 2 hours, urgent repairs are undertaken within 24 hours but most normal repairs are completed within 5 working days. If a column has to be replaced then this should be done with 15 working days. Faults involving the electrical service to the light, or energising supplies to new columns, are outside the control of the council and we rely on the local Electricity Company to undertake these works. These are usually completed within 15 days. |
When will the lights in my street be replaced? | Details of the proposed schedule of lighting replacements can be found on the SSEC website. The site provides details of this year's programme. The county council have entered into a Private Finance Initiative (PFI) contract with Scottish and Southern Electric Contracting (SSEC). This includes for the replacement of about 70% of the street lighting columns (24,000) within the first five years of the contract. Major renewal work started in the Weymouth and Portland areas where the need for replacement was high priority due to corrosion caused by the maritime environment. |
How is the street lighting service provided? | Dorset County Council recently appointed SSEC as its street lighting service provider. SSEC assumed responsibility for the management, design, installation and ongoing repair and maintenance of Dorset's existing street lighting stock - covering around 36,000 columns and other pieces of equipment. |
How will the new contract improve the service? | The street lighting is being enhanced to the latest British Standard, contributing to Dorset County Council's key objectives of improving road safety during the hours of darkness and reducing crime and the fear of crime, while enhancing the environment and quality of life for residents and visitors. SSEC is replacing all street lighting infrastructure which is beyond its design life, ensuring the long-term structural integrity and electrical safety of the apparatus. The new units will reduce light pollution, helping to protect the unique local environment and are more energy efficient. |
Why are all the street lights in my road being replaced? | For many years now the number of lighting columns reaching the end of their useful lives has outstripped the amount of money the council has available to replace them. To resolve this problem the council applied for a grant from central government, called a Private Finance Initiative (PFI), to replace the columns. Because the PFI seeks to solve the whole problem for a 25-30 year period it is not possible to replace individual columns, while leaving others that might have a few years life left. Instead whole roads are being replaced as the most efficient means of quickly resolving the issue. Not all roads are included in the replacement program, those few roads with 10-15 year old columns will be replaced later in the project and those with very new columns won't be touched. |
The light outside my house has disappeared (or one has appeared) - why the change? | The existing lighting system in your street probably dates from the 1970's, when lighting standards and environmental pollution were optional considerations. To comply with current lighting levels and the council's environmental policy on lighting it is necessary to adjust the spacing between existing lights, usually so that they're slightly closer together. This enables the required standard to be reached (a project aim) while reducing upward and spilled light to a minimum. |
Since the new columns have been installed, my garden/path/drive is no longer lit by the street lighting, why not? | Only the adopted highway should be lit by the street lighting system, although older equipment did tend to spill light over much of the surrounding gardens, etc. The new installations concentrate the light where it is needed, on the road and pavements, while reducing or eliminating spill light and upward light pollution. This is much more efficient and is kinder to the environment, but does mean private areas won't now be lit. |
Since the new columns have been installed the road/pathway appears much brighter/darker, why? | This is due to modern lanterns fitted to the new columns which emit a white light (in residential roads) and is far better controlled than the old lights. Existing street lights had to compensate for their pool lighting control by using higher powered lamps, hence they over lit in some areas to achieve a minimum level elsewhere. The new lights achieve a more even lighting level throughout but the white light source can appear to be brighter to the eye. The lamps can also be brighter when first installed but will settle in a few weeks to a lower level. |
I live in a conservation area; will the lights be replaced with heritage style equipment to match the buildings? | The project is based on a like-for-like replacement. This means that if the road contains standard equipment, of the era when it was constructed, then its modern counterpart will be used. Only if the existing street lights are already traditionally styled will their replacement be of similar appearance and quality. If the existing columns are cast iron and particularly important in terms of architectural style then, as long as the column is structurally sound, they will be renovated and reused. |
I believe the street lights in my road should be traditionally styled, but I'm told only modern units will be used - is there nothing that can be done? | Because the project had to be affordable to the council, and central government would not contribute to enhancements of the existing stock, only a like-for-like replacement program could be considered. SSEC consult with local councils and interest groups long before the construction program starts, if one of these groups wishes heritage units to be used instead of the standard units then this can be accommodated but only if the additional cost is met by that group. If construction is about to begin, with standard units specified, then your local council has already decided that heritage units are either not essential or are unaffordable. |
Can I have an existing column re-sited and how much will it cost? | It is sometimes possible to re-site columns in exceptional circumstances but you will be expected to meet all the costs, which can be in excess of £1000. Columns are put in positions where they provide proper and adequate lighting; it is not always possible to re-site a lamp post as it may impair the level of lighting. |
My road is currently unlit - will lighting be installed during the PFI? | No. The scope of the project was to bring the existing stock to an acceptable standard and was not intended to light any additional areas. If you road currently has lighting, but the levels are inadequate, then this will be improved with extra columns added if necessary. |
Can signs/banners/hanging baskets be attached to street lights? | No. Standard lighting columns are not designed to carry any additional attachments and would be in danger of collapse if attachments are made. Only regulatory traffic signs can normally be attached to street lights, if the column is specifically designed to carry that attachment. |


