If you are hard of hearing or deafened, you are certainly not alone. Those who have suffered a gradual loss of hearing will have developed other ways to compensate for this, such as lip-reading, to help with the residual hearing. Eventually we reach a stage where we need more help to exist in a hearing world.

Our factsheet information for people with a hearing impairment aims to provide you with practical advice: 

• To reassure those with hearing loss that they are not alone, creating an awareness of the assistance available
• Provide contact addresses and other useful contact information
• Give an indication of the specialist equipment designed to assist those with sensory loss

The factsheet can be accessed by following this link community care (Adult Social Services) factsheets.

Hearing aid repairs and batteries

We are unable to carry out repairs or provide replacement batteries.  If you have any problems with your hearing aid please contact the audiology department at your local hospital.  The contact details can be found in our factsheet information for People with a hearing impairment in the community care (Adult Social Services) factsheets.

Being registered with a hearing impairment

Registration is voluntary and may entitle you to a range of concessions:

• VAT exemption to buy necessary equipment
• Discounts for leisure activities
• Discounted travel on public transport

You do not have to be registered to be eligible for services from us and registration does not automatically mean that you will qualify for services.

If you require more information or wish to request an assessment and you are a new customer or have no current involvement with us, please contact the Adult Access Team.

If you currently receive a service from us, please contact your allocated worker at the social care local office.