Customer focus
As a part of a customer focused organisation we always try to put our customers first. Please look here to view our mission policy, customer care policy, standards of service and our complaints procedure.
As a part of a customer focused organisation we always try to put our customers first. To help us to do this, Purbeck Sports Centre has published a number of policies, procedures and service standards which can be seen by clicking on the relevant links below:
Mission statement
Please click here
Mission Statement (pdf, 37kb) (opens in a new window) 
to see the Sports Centre's mission and aims.
Customer care policy
Please click here
Customer Care Policy (pdf, 41kb) (opens in a new window) for details of the centre's customer care policy, which includes details of equality issues, programme related customer care and staff commitments to customer care.
Standards of service
Please click here
Standards of Service (pdf, 33kb) (opens in a new window) to see our standards of service. We also monitor our performance against the service standards and other key performance targets. Details will be available soon.
Complaints procedure
There may be times when you are unhappy with our service, but we will often be able to resolve this by discussing the issue, or by a simple letter or email of explanation. If you have a particular concern with the service, you should contact a member of staff at the Sports Centre (by phone, email or in person or by letter) and ask that we do something about it. We will not necessarily treat your request as a complaint at this stage.
Please view the
Complaints Procedure (pdf, 42kb) (opens in a new window) for a definition of a complaint, and details of how you can complain.
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Name: Purbeck Sports Centre
Email: sportscentre@purbeck-dc.gov.uk
Tel: 01929 50 00 00
Full details for Purbeck Sports Centre
