Welcome to Customer Services at North Dorset District Council
Customer Service is important to you and important to us. At North Dorset District Council we are striving to achieve excellence in customer service. We have a dedicated Customer Services Team who are ready to assist customers over the telephone, by email and face to face at our one-stop-shop.
How can we help you?
Our highly skilled Customer Service Officers can resolve enquiries for the majority of council services including, housing and council tax benefit, at the first point of contact. If customers have enquiries covering a number of different services we can resolve this in one contact.
The council has retained the depth of expertise in its services so that if customers need advice or assistance of a specialist housing, planning, environmental health officer, for example, they will receive it.
The team uses a Customer Relationship Management (CRM) system, which keeps a note of customer visits and telephone calls. These records are then available so the information that is given by the customer does not have to be repeated. This helps streamline the service making it quicker and more customer focused.
We have published Customer Services Standards (pdf, 3Mb) (opens in a new window) which set out what our customers should expect when contacting us and using our services.
We want to provide you with an excellent level of service and are committed to improving the service we provide. We need your help to do this. If we have done something that has exceeded your expectations or a member of staff has gone the extra mile to assist you please let us know.
It is also important that you are able to tell us when something has gone wrong or you have a suggestion about our services that you would like us to consider.
Customer service standards
Our Customer Service Charter sets out the standards of customer service you can expect from us when contacting the council by telephone, letter, email, text (SMS), in person or through this website. We promise to review these standards every year.
- North Dorset online feedback form
Please complete the online form for any feedback that you wish to make to North Dorset District Council.
- North Dorset complaints form
If you wish to make a complaint to North District Council please use our online form.