Complaints

You may wish to complain to us if:

• We have done something wrong

• We have not done something we should have

• We have not treated one of our customers in a professional or civil manner

Our promise

• We will take any complaint about our services seriously

• We will investigate any complaint thoroughly

• We will inform you of the outcome of the investigation

• Comments, compliments, complaints - Christchurch Borough Council

  Most matters can be sorted out by contacting the department which provides the service with which you are dissatisfied.

• Comments, compliments, complaints - Dorset County Council

  If something does go wrong we need to be able to put it right quickly and take action to ensure it doesn't happen again. Our staff will listen carefully to what you say and try to settle your complaint in a fair, prompt and polite way.

• Comments, compliments, complaints - East Dorset District Council

  Our aim is to provide the best possible service and we take any feedback we receive seriously. Unless we know how you feel we cannot improve our services.

• Comments, compliments, complaints - North Dorset District Council

  We want to know what you think of the services we provide. Your comments help us ensure that they are of the highest possible quality. We value your comments about the way things are being done or how you would like to see things done and, of course, it is nice to know when we get things right.

• Comments, compliments, complaints - Purbeck District Council

  A guide to our complaints procedure.

• Comments, compliments, complaints - West Dorset District Council

  How to make a complaint if you are unhappy with the service you have received from West Dorset District Council.

• Compliments, complaints, suggestions and opinions - Weymouth and Portland Borough Council

  Weymouth and Portland Borough Council aim to provide high quality services to all of our customers, but we recognise that we may not always get it right. When this does happen, we promise to investigate complaints promptly and fairly.

• Advocacy

  Advocacy is a partnership between two people - an advocate and a person who has experienced any form of discrimination. People who are disadvantaged or vulnerable may need help in expressing their views and opinions to ensure they are not restricted in their opportunities to lead normal lives.

• Local Government Ombudsman

  The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.

• Comments, compliments, complaints - Dorset Waste Partnership

  We aim to provide the best possible waste management and cleansing services. It may not always be possible to meet all expectations but our response should always be prompt, helpful and courteous.