How to let us know about any problems or complaints about the services we provide or the treatment you have received from us.
You may wish to complain to us if:
We have done something wrong
We have not done something we should have
We have not treated one of our customers in a professional or civil manner
We will take any complaint about our services seriously
We will investigate any complaint thoroughly
We will inform you of the outcome of the investigation
Comments, compliments, complaints - Christchurch and East Dorset Councils
We want to give you the best possible service. It is only by listening to your views that we can find out what we are doing well and what needs to improve.
Comments, compliments, complaints - Dorset County Council
If something does go wrong we need to be able to put it right quickly and take action to ensure it doesn't happen again. Our staff will listen carefully to what you say and try to settle your complaint in a fair, prompt and polite way.
Comments, compliments, complaints - North Dorset District Council
We want to know what you think of the services we provide. Your comments help us ensure that they are of the highest possible quality. We value your comments about the way things are being done or how you would like to see things done and, of course, it is nice to know when we get things right.
Comments, compliments, complaints - Purbeck District Council
A guide to our complaints procedure.
Compliments, complaints, suggestions and opinions - West Dorset District Council
West Dorset District Council aim to provide high quality services to all of our customers, but we recognise that we may not always get it right. When this does happen, we promise to investigate complaints promptly and fairly.
Compliments, complaints, suggestions and opinions - Weymouth and Portland Borough Council
Weymouth and Portland Borough Council aim to provide high quality services to all of our customers, but we recognise that we may not always get it right. When this does happen, we promise to investigate complaints promptly and fairly.
Advocacy is a partnership between two people - an advocate and a person who has experienced any form of discrimination. People who are disadvantaged or vulnerable may need help in expressing their views and opinions to ensure they are not restricted in their opportunities to lead normal lives.
- Local Government Ombudsman
The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.
Comments, compliments, complaints - Dorset Waste Partnership
We aim to provide the best possible waste management and cleansing services. It may not always be possible to meet all expectations but our response should always be prompt, helpful and courteous.