Consumer advice and complaints for Dorset residents
For consumer advice, or making a complaint about a business to Trading Standards.
When you buy goods or services the law gives you consumer rights. These protect you from being treated unfairly by a trader. You may have received poor service or you may want to switch energy suppliers or cancel a contract. The Citizens Advice consumer service (opens in a new window) provides free, confidential and impartial advice on consumer issues.
Use the button below to find out what your rights are and how to take action for yourself.
Alternatively you can speak with an advisor on the Citizens Advice consumer helpline on 08454 04 05 06
Find my nearest bureau
Citizens Advice has an agreement with Trading Standards to help you report problems. Use the button below to help you to report a problem to Trading Standards, including:
- who to contact
- what information you need to give
- what happens after you've reported the problem
- what you can do if Trading Standards can't help you
Finding a trader you can trust
To find a local Buy With Confidence trading standards approved trader visit our Buy with confidence page.