Adult and Community Services own staff may provide home care, or we may ask other organisations to provide the service for us to the same high standards.

Care staff are trained to help people maintain a reasonable standard of health, hygiene, and safety in their own homes.

The Home Care service operates 365 days a year from 7am until 10.30pm and provides regular help according to individual needs, ranging from one visit a week to several short visits each day.

Home Care may also help with occasional needs and provide back-up in emergencies.

• Who is eligible for home care?

  You may be eligible for home care if:

• What kind of help is available?

  Our care staff may provide help with any of the following:

• How much help can be provided?

  The amount of help we can offer depends on your individual assessed needs.

• How much will it cost?

  You will be charged the standard rate as detailed below for the total home care services stated in your care plan, unless you are assessed as not being eligible to pay the full cost.

• How do I apply for home care services?

• Having your say

  You can tell us what you feel about our services at any time, but at least once a year (with your carer if you have one) you will have a formal opportunity to comment on the service provided/received and to review any changing needs.

• How do I know when I will receive my home care and who will be providing it?

• How do I pay the home care charges?

• What do I do if I want to cancel a home care visit or make changes to my programme of care?

• What do I do if my needs change and I need more/less home care?

• What happens if I go into hospital or I am ill at home?