We believe in constantly improving our services, so if you have a comment, compliment or a complaint we would like you to tell us. For guidance please see our Comments, Compliments, Complaints Leaflet (PDF, 69kb) (opens in a new window) .

Comments

If you can suggest how we can do things better, please contact us. We want to make sure that the services we provide meet your needs and reflect your views wherever possible. Any comment, good or bad, helps us to understand what people do and don't like about our services, and the things we need to do better in the future. To contact us call 01305 221000.

Compliments

You can send us a compliment online using our online compliments form. Our customer services team will ensure that your compliments are recorded and passed on to the relevant service and member of staff.

Complaints

If something does go wrong we need to be able to put it right quickly, and take action to ensure that it doesn't happen again. It is helpful if you can say what solution you are looking for. Our staff will listen carefully to what you say and try to settle your complaint in a fair, prompt and polite way. To contact us call 01305 221061.

• Complaints about Adult and Community Services

  Dorset County Council Adult and Community Services staff are committed to providing quality services to service users, their carers and families. We welcome comments from our service users as this helps us to understand what aspects of our service people like and what we should be doing differently.

• Complaints about Children's Services

  Children's Services staff in Dorset County Council are committed to providing quality services to service users, their carers and families.

• Complaints about schools

  Something has happened at school, and you wish to register a complaint - what can you do?

• Complaints about Corporate Resources

  Our Corporate Resources directorate brings together a number of support services and functions that each has its own important part to play in the smooth running of Dorset County Council.

• Complaints about Environment

  Environment addresses the challenges of sustainable development in Dorset and is responsible for strategic planning, transport, economic and waste management.

• Complaints about conduct of members of the county council

  If you are unhappy about the way a councillor or member of a local authority has behaved you can complain.

• Dorset Direct Central team
  Name: Dorset Direct
  Email: dorsetdirect@dorsetcc.gov.uk
  Tel: 01305 221000
  Full details for Dorset Direct