Comments, compliments, complaints - Dorset County Council

We believe in constantly improving our services, so if you have a comment, compliment or a complaint we would like you to tell us. For guidance please see our Comments, Compliments and Complaints leaflet (pdf, 210kb) (opens in a new window) .

Comments

If you can suggest how we can do things better, please contact us. We want to make sure that the services we provide meet your needs and reflect your views wherever possible. Any comment, good or bad, helps us to understand what people do and don't like about our services, and the things we need to do better in the future. If you wish to comment about a service provided by Dorset County Council please complete our online comments form or alternatively call us on 01305 221000.

Compliments

You can send us a compliment online using our online compliments form. Our customer services team will ensure that your compliments are recorded and passed on to the relevant service and member of staff.

Complaints

If something does go wrong we need to be able to put it right quickly, and take action to ensure that it doesn't happen again. It is helpful if you can say what solution you are looking for. Our staff will listen carefully to what you say and try to settle your complaint in a fair, prompt and polite way. If you wish to make a complaint about our service, please complete our online complaints form or alternatively if you wish to discuss your complaint with a member of staff you can call our complaints line on 01305 221061

If you wish you can make a comment about County Council policy using our online comments form or alternatively you can make or sign up to an online petition.

• Complaints about Adult Social Care services

  Dorset County Council adult social care staff are committed to providing quality social care services to service users, their carers and families. However, we do recognise that sometimes things go wrong.

• Complaints about adult non-social care services

  We are committed to providing quality services to the people of Dorset and welcome comments to help us understand what aspects of our service people like and what we should be doing differently.

• Complaints about Children's Services

  Children's Services staff in Dorset County Council are committed to providing quality services to service users, their carers and families.

• Complaints about schools

  Something has happened at school, and you wish to register a complaint - what can you do?

• Complaints about Corporate Resources

  Our Corporate Resources directorate brings together a number of support services and functions that each has its own important part to play in the smooth running of Dorset County Council.

• Complaints about Environment

  Environment addresses the challenges of sustainable development in Dorset and is responsible for strategic planning, transport, economic and waste management.

• Complaints about conduct of members of the county council

  If you are unhappy about the way a councillor or member of a local authority has behaved you can complain.

• DCC online compliments form

  You can send us a compliment online using our online compliments form. Our customer services team will ensure that your compliments are recorded and passed on to the relevant service and member of staff.

• Complaints about recruitment and selection

  If you are unhappy about the way in which the recruitment process was applied, how should you complain?

• DCC online complaints form

  If you wish to make a complaint about a service provided by Dorset County Council please complete our online complaints form. Our complaints procedure does not cover complaints about council policy.

• DCC online comments form

  Please use this form if you wish to comment on a service provided by Dorset County Council.

• Contact Dorset Direct