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Complaints

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How to let us know about any problems or complaints about the services we provide or the treatment you have received from us.

You may wish to complain to us if:

  • We have done something wrong

  • We have not done something we should have

  • We have not treated one of our customers in a professional or civil manner

Our promise

  • We will take any complaint about our services seriously

  • We will investigate any complaint thoroughly

  • We will inform you of the outcome of the investigation

Make a complaint

Dorset County Council:

Dorset County Council - comments, compliments and complaints

Your district/borough council:

The Dorset Waste Partnership:

Dorset Waste Partnership - comments, compliments and complaints

Who provides your council services

If you are unsure which council you should be sending your comments to, here is a guide to who provides the different council services in Dorset:

Dorset County CouncilDistrict/borough councilsDorset Waste Partnership
Dorset County Council contact logo

Christchurch Borough Council contact logo   East Dorset District Council contact logo   North Dorset District Council contact logo   Purbeck District Council contact logo   West Dorset District Council contact logo   Weymouth & Portland Borough Council contact logo

Use our My Local postcode search (opens in a new window) to find out which district council you belong to.

Dorset Waste Partnership contact logo

Rubbish and recycling collections and other waste services.

  • Advocacy

    Advocacy is a partnership between two people - an advocate and a person who has experienced any form of discrimination. People who are disadvantaged or vulnerable may need help in expressing their views and opinions to ensure they are not restricted in their opportunities to lead normal lives.

  • Local Government Ombudsman

    The Local Government Ombudsman is an independent person who investigates allegations of maladministration causing injustice to the person who has complained.

  • Dorset Waste Partnership colour logo with strapline: Link to Comments, compliments, complaints - Dorset Waste PartnershipComments, compliments, complaints - Dorset Waste Partnership

    We aim to provide the best possible waste management and cleansing services. It may not always be possible to meet all expectations but our response should always be prompt, helpful and courteous.

  • Complaints about councillors

    Find out how to make a complaint about a district or county councillor and further information on the members' code of conduct.

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