Customer services at Weymouth and Portland Borough Council
As part of our priorities to improve access for all customers to council services we have introduced a Customer Service Centre. Our goal is to deliver a one-stop shop ensuring consistency in delivery of customer service, no matter how you choose to contact us.
You can contact the Customer Service Centre in four ways:
- By telephone on 01305 838000
- By fax on 01305 760971
- By email
- Face to face at the Council Offices, North Quay, Weymouth
We are accessible
Our Customer Service Centre operates from 8.30am to 5pm Monday-Thursday and 8.30am to 4.30pm on a Friday.
We are responsible and accountable
Our staff will wear identity badges, give their name on the phone, in all letters and email messages.
We will be responsible and accountable for the accuracy of our work and committed to staff development so we can help you more efficiently.
Where we are not able to provide information, we will liaise with the relevant services to get your enquiry resolved.
We are fair and inclusive
We will always try to treat you fairly and consistently.
We recognise we have customers with different needs and aim to ensure everyone receives the same level of service.
We aim to write all information using plain English and offer a variety of formats to suit our customers' needs.
We are professional, caring and courteous
Our staff will behave in a polite and professional manner.
We aim to provide a polite, welcoming and efficient service, resolving your enquiry first time where possible.
In return we expect our staff to be treated in the same way and will not tolerate verbal or physical abuse against them.
Our customer charter (pdf, 330kb) (opens in a new window) contains further information and a feedback form.
- Compliments, complaints, suggestions and opinions - Weymouth and Portland Borough Council
Weymouth and Portland Borough Council aim to provide high quality services to all of our customers, but we recognise that we may not always get it right. When this does happen, we promise to investigate complaints promptly and fairly.
- How to make a payment to Weymouth and Portland Borough Council
There are three easy ways you can pay:
- Requesting alternative formats at Weymouth and Portland Borough Council
If you need assistance with accessing our service or require a document in an alternative format - for example large print, braille, audio or in a different language - we can arrange this.
- Surgeries available at Weymouth and Portland Borough Council
Weymouth and Portland Borough Council provide First Dorset Credit Union and POPP Wayfinders surgeries from our North Quay offices.
- Contact Weymouth and Portland Customer Services Centre
- Change of address - Weymouth and Portland Borough Council
This form is for the benefit of residents of the borough of Weymouth and Portland to report a change of address.
- Council catalogues - Weymouth and Portland
Council staff prepare and maintain records to enable you to quickly find information.