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Customer services at Weymouth and Portland Borough Council

As part of our priorities to improve access for all customers to council services we have introduced a Customer Service Centre. Our goal is to deliver a one-stop shop ensuring consistency in delivery of customer service, no matter how you choose to contact us.

Contact us

You can contact the Customer Service Centre in four ways:

  • By telephone on 01305 838000
  • By fax on 01305 760971
  • By email
  • Face to face at the Council Offices, North Quay, Weymouth

We are accessible

Our Customer Service Centre operates from 8.30am to 5pm Monday-Thursday and 8.30am to 4.30pm on a Friday.

We are responsible and accountable

Our staff will wear identity badges, give their name on the phone, in all letters and email messages.

We will be responsible and accountable for the accuracy of our work and committed to staff development so we can help you more efficiently.

Where we are not able to provide information, we will liaise with the relevant services to get your enquiry resolved.

We are fair and inclusive

We will always try to treat you fairly and consistently.

We recognise we have customers with different needs and aim to ensure everyone receives the same level of service.

We aim to write all information using plain English and offer a variety of formats to suit our customers' needs.

We are professional, caring and courteous

Our staff will behave in a polite and professional manner.

We aim to provide a polite, welcoming and efficient service, resolving your enquiry first time where possible.

In return we expect our staff to be treated in the same way and will not tolerate verbal or physical abuse against them.

Our customer charter (pdf, 330kb) (opens in a new window) contains further information and a feedback form.

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