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Accessibility statement

Plain English Campaign approval logo

Our accessibility policy is to ensure this website meets recognised international standards for accessibility to ensure it is accessible to all.

We are fully committed to ensuring this website meets the Web Content Accessibility Guidelines (opens in a new window) (WCAG 2.0) to AA standard to ensure people with disabilities are not excluded from accessing information and services. To this end, we recently asked ShawTrust (opens in a new window) to undertake a full accessibility audit of this website. This involved detailed testing by disabled people using a range of assistive devices such as screen readers.

ShawTrust accessible logo : This link opens in a new window We were delighted to be awarded Shaw Trust Web Accreditation in November 2010. Any website carrying this mark has been tested by people with a wide range of disabilities and found to be accessible. A further audit was undertaken in November 2012 and we are currently in the process of resolving some issues identified so we can be re-accredited.

Plain English

This website has been awarded the Crystal Mark (opens in a new window) by the Plain English Campaign since 2008 for the clarity of written communication. It is reviewed annually and any issues raised are resolved as soon as possible. If you discover any text that you don't think is well written and easy to understand, please let us know.

Accessibility options

Readspeaker widget   Many of our accessibility options are available through the Readspeaker button, which is situated at the top of most of our pages.

Readspeaker widget expanded  When you click on the widget it expands to show more options, like 'settings'.

Please note that some of our external applications do not carry the Readspeaker logo. We work with external companies to try to ensure that these applications are accessible, but this is an ongoing process.

Increasing the font size

To increase the font size, you can do this in your browser:

  • Internet Explorer - choose the drop down menu at the top of the window of the browser marked 'View'. A list of options will appear in the drop down menu - choose text size and select your preference

  • Firefox - choose the drop down menu at the top of the window of the browser marked 'View'. A list of options will appear in the drop down menu - choose 'zoom' and then 'zoom in'

Screen magnification

If you change the settings and find that this does not magnify the text enough to be useful, then it is worth investigating screen magnification software.

Screen magnification can magnify up to 64 times. Prices vary depending on features, such as whether speech support is built into the program. Some of the more popular products include Lunar, MAGic and Zoomtext.

Listening to the content

This website includes functionality to have the content read out to you. To activate this, click the Readspeaker button, highlight the text you want to be spoken, then click the 'play' button. You can also change the speed the text is spoken in 'settings'.

Colour contrast

To change the text/background colour combination, click the Readspeaker button, then click the colour palette and select your preferred colour option.

British Sign Language (BSL) videos of content

Some of our key content pages have been translated into BSL and videos of these translations can be viewed on each of those pages. You can also view all our BSL videos (opens in a new window)  on YouTube.

Access keys

This website makes use of access keys that are intended to help users who have difficulty in using pointing devices such as a mouse or who prefer to use keyboard shortcuts.

To activate these shortcuts, hold down the 'alt' and shift key at the same time as the appropriate key below and then press enter.

  • S - Skip navigation
  • 1 - Home page
  • 2 - What's new
  • 3 - Site map
  • 4 - Search
  • 5 - Frequently Asked Questions (FAQs)
  • 6 - Help
  • 7 - Complaints procedure
  • 8 - Terms and conditions
  • 9 - Feedback form
  • 0 - Access key details

External websites

All links to external websites will launch in a new browser window.

Information in other formats

Information can be made available in other formats, such as audio tape and braille. Please contact us for more information.

Further information

For queries or more information about the accessibility of this website, please contact the Web Team.

Alternatively for information about council services you can contact individual councils.

The textphone/minicom number is 01305 267933.

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